Transforming Customer Journeys with Smart, Scalable Queue Management Solutions
Queue Management Systems
Elevate Your Space & Enhance Your Experience. Simplify Every Queue.
At Quenet LLC, we understand that the customer’s waiting journey is one of the most defining moments of any service interaction. Our Queue Management System (QMS)—delivered in strategic partnership with ESII, a global leader in smart customer flow solutions—helps organizations elevate service efficiency, reduce operational hassle, and deliver a smooth, modern, and customer-centric experience.
About ESII
ESII is a world-renowned French technology provider specializing in customer flow management, digital queuing, and service optimization. With advanced, patented solutions implemented across healthcare, retail, banking, government, and transportation sectors globally, ESII enables organizations to:
● Optimize customer journeys from arrival to service
● Reduce real waiting times and perceived waiting
● Digitize service touchpoints
● Integrate mobile, IoT, and cloud-based queueing technologies
● Improve staff productivity and customer satisfaction
Through our partnership with ESII, Quenet LLC brings these globally recognized solutions to the UAE market—customized, implemented, and supported end-to-end by our experienced local team.
Our Queue Management Portfolio
Token &
kiosk-based systems
Issue tokens, call and display customer numbers, and guide visitors to the correct counter.
Self-service check-in and virtual queueing
Let customers join queues via mobile, web, or kiosk and wait remotely until their turn.
Digital signage & live queue dashboards
Show real-time queue status, estimated wait times, and relevant promotions or information.
Multi-service / multi-counter / multi-branch support
Route customers to the right service or branch while managing load balancing and priority handling.
Integration with appointment systems
Combine walk-in queues with scheduled appointments for a smooth and unified service journey.
Analytics &
reporting
Track queue metrics, service times, and staff performance to support data-driven decisions.
Why Chose Quenet
● End-to-End System Expertise
● Powered by World-Class Technology
● Scalable & Future-Ready
● Deep Regional Knowledge
● Integration-Focused Approach
Industry Expertise
● Healthcare – hospitals, clinics, labs, pharmacies
● Government & Public Sector – service centers, visa offices, licensing authorities
● Retail & Showrooms – telecom stores, electronics, automobile dealerships
● Banking & Financial Services
● Corporate Offices & Customer Hubs
● Education Institutions – student service counters
● Hospitality & Travel – hotels, airports, ticketing counters
Get Started
If you think this is a solution for you and are looking to turn waiting rooms into efficient, branded service points and deliver a smooth, satisfying experience for your visitors or customers — let’s talk.
