Quenet & ESII
high performance solutions for customer journey management
ESII QMS Solutions
Leading Customer Flow, Visitor Management & Digital Queuing Systems in the UAE
Quenet is the official UAE partner of ESII, one of the world’s most trusted names in queue management systems, customer flow management, and smart digital reception technologies. Together, we bring powerful, scalable, and intelligent solutions that help organizations across the UAE eliminate long queues, optimize operations, and enhance the customer experience.
ESII – Global Leader in Queue & Visitor Management
ESII is internationally recognized for delivering advanced queue management solutions, virtual queuing technologies, and smart appointment systems that transform how businesses welcome and manage visitors. With over 20,000 installations in more than 49 countries, ESII enables organizations to reduce waiting times, streamline operations, and create a superior customer-centric environment.
Rooted in the mission “Time Is Priceless,” ESII focuses on human-centered design, accessibility, sustainability, and service efficiency — making it an ideal technology partner for modern organizations across the UAE.
Our ESII Customer Journey Solutions Portfolio
Intelligent Queue Management Systems
Modular queuing platforms empower businesses to control customer flow in real time. From ticketing kiosks and digital displays to mobile check-ins and smart routing, these solutions reduce congestion and improve service speed.
Advanced Appointment Booking & Scheduling
Enable customers to book appointments online, check in using QR codes, and be routed automatically to the right service desk. ESII appointment systems minimize walk-in traffic and improve service accuracy.
Virtual Queuing & Mobile Customer Journey Tools
With SmartWait™, customers can join queues remotely, receive notifications, and monitor their progress — a perfect solution for UAE businesses aiming to reduce crowding and enhance visitor convenience.
Digital Signage & Customer Engagement Displays
Dynamic signage and interactive kiosks guide customers, display queue status, and share important service updates, improving communication within busy service environments.
Customer Feedback, Analytics & Performance Insights
ESII’s Qualii™ allows businesses to measure customer satisfaction in real time, gather analytics, and improve service quality using accurate, data-driven insights.
Secure & Compliant Technology Architecture
ESII platforms follow high standards of cybersecurity, data protection, and access control — essential for organizations in banking, government, and healthcare sectors.
Why Choose Quenet?
● Official ESII Partner in UAE — Quenet delivers certified ESII solutions, ensuring local expertise, seamless deployment, and industry-compliant configuration.
● Customized Queuing & Visitor Management Workflows — We design tailored customer flow journeys for retail, government offices, hospitals, banks, telecom centers, and other high-traffic environments.
● Local Installation, Training & On-Ground Support — Our UAE-based engineers ensure your ESII systems run flawlessly with ongoing service, maintenance, and optimization.
● End-to-End Integration with Your Existing Systems — We integrate ESII with CRM platforms, digital signage networks, appointment systems, service dashboards, and notification workflows.
● Scalability for Multi-Branch, Enterprise & Government Deployments — Whether you operate one location or hundreds, ESII’s flexible platform grows with your business.
Get Started
Waiting lines should never hold your business back. With ESII’s world-leading Queue Management Solutions — combined with Quenet’s local implementation expertise — you can create a smooth, smart, and modern service journey across every touchpoint. Transform your Customer Experience today. — let’s talk.
