Sheikh Shakhbout Medical City (SSMC) Case Study
implementation of Patient Journey Solution
Sheikh Shakhbout Medical City (SSMC) is a leading healthcare provider focused on delivering a smooth and efficient patient journey, improving patient flow, and simplifying administrative tasks. To achieve these goals, smart patient management system was implemented to allow patients to self-check-in via kiosks and E-tickets, reducing wait times, boosting operational efficiency, and integrating new technologies into the facility’s current setup.
A key part of this implementation was connecting application with Cerner, the healthcare provider’s existing Patient Information System. This integration was designed to ensure smooth data sharing and improve the overall patient experience at different stages of their visit
BUSINESS CHALLENGES
OBJECTIVES
● Integration Complexity with Existing Systems (Cerner & Other Platforms)
● Adoption and Training of New Technology
● Aligning System with Insurance & Regulatory Requirements
● Customizations to suite hospital needs
● Communication Across Multiple Stakeholders
● Improve Patient Experience Efficient Patient Journey
● Integration with Cerner – Seamlessly connect the system with the Cerner health system for real-time data access.
● Automation & Self-Service Empower patients to interact with the system autonomously for operational efficiency.
CONCLUSION
The successful implementation of the Patient Journey System with multiple integrations at this healthcare facility improved both the patient experience and operational efficiency. The integration with Cerner, smart Patient Journey Management, self-service options, and various automated features led to a significant transformation in how patients navigated the healthcare system. With these advancements, the facility could provide a more efficient, secure, and seamless service to patients, setting a benchmarat Windows other healthcare institutions to follow
